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September 17, 2004
The perfect software vendor.
This is from SupplyChainDigest but through Dana's blog. Finding the perfect software vendor is by no means an easy task. Characteristics of the perfect vendor:
Clarity and simplicity: the vendor is able to tell you what products they have, and what those products do, in very straightforward and simple terms. Does not require a game of 20 Questions to answer this question, nor are the answers seemingly more intended to obfuscate than clarify.
Well-trained sales people: Sales reps and account managers capable of answering reasonable questions about the vendors products, pricing, and policies.
Easy deployment: Simplicity in the application (even if the underlying capabilities are powerful) and/or tools that enables deployment (from a software only perspective) in a few months with a modest level of both vendor and company resources.
Remembers you after the sale: The perfect vendor would pay a high level of attention to its installed base, as demonstrated by actual resource allocation.
Support and maintenance: Written support policies for bugs and issues, and consistent execution against those policies.
Flexibility: Makes it relatively easy for you to change to configuration of the software when the inevitable changes to your business occur.
Software that evaluates itself: The vendors software solution should be able to tell you when results are not meeting expectation, and even better, give you some intelligence as to why.
Posted by Basileios at September 17, 2004 04:45 AM
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